Training, exams and certification
Training, exams and certification
The rules for using the GoToCertify Academy: your account, access to courses, orders and payment, exams, certificates and course materials. Version of 27 September 2026.
These terms govern your use of the GoToCertify Academy, the learning platform at www.gotocertify.com. Purchases are governed by the section Orders and payment below. How your personal data is handled is explained in the Privacy Policy, which you are asked to accept alongside these terms.
BITIL.COM, operating as GoToCertify, provides this platform.
Questions about these terms: exam@gotocertify.com.
Your account is personal. Register with accurate details, keep your password to yourself, and do not let anyone else use your account. Tell us at once if you think someone else has gained access to it.
One person, one account. Accounts are not transferable.
Access is granted when you buy a course, redeem a coupon code, or accept an invitation. How long your access lasts is set out in the agreement or the purchase under which it was granted.
What you buy. Besides our own exam simulators and courses, we resell official exam vouchers, exam bundles and eLearning packages issued by third-party examination institutes (PeopleCert, PECB and others). The content of each package is described on its product page. The exams, certificates and eLearning platforms themselves are provided by the issuing institute under its own rules, which you accept when you use them.
Prices. Prices are shown in euro, excluding VAT. VAT is calculated at checkout on the basis of your billing address and, for businesses in the European Union, your VAT number.
Payment. You pay online by card or PayPal through our payment providers (Stripe, PayPal). The order is confirmed when the payment is completed. You need a GoToCertify account to order.
Delivery. Exam vouchers, access codes and eLearning credentials are sent by email to the address of your account within 48 working hours of payment. Exam simulators and our own courses are made available as described on their pages. Validity periods, booking rules and retake conditions are those set by the issuing institute and stated on the product page.
No withdrawal. The products are digital content and services supplied on your express request. By placing an order you ask us to start supplying it immediately, and you acknowledge that you therefore lose the right of withdrawal (Article 59(1)(o) of the Italian Consumer Code, Legislative Decree 206/2005). For business customers, the right of withdrawal does not apply.
No refunds. Orders cannot be cancelled and are not refundable, for any reason, including failure to book, sit or pass the exam, expiry of a voucher or access period, or a change of plans. This does not limit the rights that the law gives you and that cannot be excluded by contract: if we do not deliver what you ordered, or what we deliver does not correspond to its description, we will replace it or refund you. To the extent permitted by law, any refund is made net of the fee charged by the payment provider that processed the transaction.
Business customers. For orders placed by businesses, these terms apply in full; any separate written agreement prevails.
While sitting an exam you must not: receive help from anyone else; use material or devices that the exam rules do not allow; copy, photograph, record or republish exam questions; or let another person sit the exam in your place.
If we find that an exam was not taken under these conditions, the attempt may be annulled, any certificate issued for it may be withdrawn, and your account may be suspended.
Whether a failed or annulled exam can be retaken, and on what terms, is set out in the agreement or the purchase under which the exam was made available to you.
A certificate is issued when you pass the corresponding exam. Each one carries a verification code that allows a third party to confirm it is genuine. We keep the record that makes that verification possible for three years, and we may withdraw a certificate obtained in breach of these terms.
Course materials, questions and documents on this platform are protected and are provided for your personal study. You may not copy, share, publish or resell them.
We do our best to keep the platform available, and we carry out maintenance when needed. We cannot guarantee uninterrupted service, and access may be suspended for maintenance or for reasons outside our control.
We may suspend or close an account that breaches these terms. You may ask to close your account at any time; what happens to your data afterwards is explained in the Privacy Policy.
If these terms change in a way that affects you, we publish a new version and ask you to accept it before continuing to use the platform.
These terms are governed by and construed in accordance with the laws of Italy. The courts of Avellino, Italy, have jurisdiction over any dispute arising from them.
BITIL.COM S.A.S. di Raffaele Restaino — registered office: Via Tenente Corrado 22, 83100 Avellino (AV), Italy — VAT and tax code 02480550645. This is the legal entity trading as BITIL.COM and GoToCertify, and the provider of this platform.