Training, exams and certification
Training, exams and certification
Two exams, one hundred questions, three and a half hours, open book, 70% in each — and English only. It is the fast track to ITIL® v5 Managing Professional for people who already hold ITIL 4 MP or ITIL v3 Expert, and its main exam squeezes three modules into sixty questions.
Reviewed by Claudio Restaino, accredited trainer
ITIL Managing Professional Transition (Version 5) is not a single exam but a route with two. Both must be passed; they are booked separately and can be taken in either order.
| Product, Service, Experience | ITIL Transformation | |
|---|---|---|
| Questions | 60, multiple choice | 40, multiple choice |
| Duration | 120 minutes | 90 minutes |
| Pass mark | 70% — 42 out of 60 | 70% — 28 out of 40 |
| Materials | Open book | Open book |
| Time per question | 120 seconds | 135 seconds |
| Wrong answers allowed | 18 | 12 |
| Who can take it | Holders of ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master |
|---|---|
| Accredited training | Mandatory. An Accredited Training Organization or ITIL Official eLearning (20–24 hours) |
| Languages | English |
| Result | The ITIL® v5 Managing Professional designation; existing ITIL 4 Masters obtain ITIL Master (Version 5) |
| Validity | Three years, renewed with 60 CPD points through PeopleCert Plus or by passing another exam in the same product suite |
Taken one by one, Product, Service and Experience are three exams of forty questions, ninety minutes each: 120 questions in four and a half hours. The Transition route asks the same ground in sixty questions and two hours.
That is the whole point of the route — and the trap in it. Half the questions means each one carries more of the syllabus: there is no area you can afford to leave thin because “there will only be a couple of questions on it”. And the clock is tighter than in the single modules: 120 seconds a question instead of 135, with the book open on the desk.
The margin is eighteen wrong answers out of sixty. It sounds generous until you notice it is the same 30% as everywhere else in the scheme, spread over three modules’ worth of content.
PeopleCert describes the Transition syllabus in five areas:
The first four belong to the Product, Service, Experience exam. The fifth is the second exam, and it is the same ITIL Transformation (Version 5) exam taken by everyone on the standard route. What it asks, area by area, is in our ITIL® v5 Transformation exam guide.
The route exists because ITIL 4 Managing Professional holders already know value streams, the service value system and the practices. That is the part of the paper you can read fast.
What is new is the language of ITIL (Version 5): products and services as one lifecycle, experience as a discipline of its own, and AI running through every area. Questions are written in that vocabulary. An answer that is good ITIL 4 practice but uses the old framing is often the distractor.
Accredited training is part of the certification, not a recommendation. The Transition route requires an Accredited Training Organization or ITIL Official eLearning, and PeopleCert states that exam results will not be released without proof of completion.
That is why a stand-alone exam bundle only makes sense for a re-sit. For a first attempt, the course is what unlocks the result.
Choose the order deliberately. The order is free. Most candidates with an ITIL 4 MP background find Product, Service, Experience the more familiar of the two; Transformation is built around a named model that has to be learned from scratch.
Rehearse at 120 seconds a question. Sixty questions in two hours leaves little room for searching the book. Tab the eBooks by area before the exam, and look up only what you can find in seconds.
Rehearse in English. Both papers are in English. If your course was delivered in another language, switch your practice to English well before the exam, so the terminology does not cost you time on the day.
Do not treat it as a refresher. Half the questions of the standard route does not mean half the syllabus.
Only holders of ITIL 4 Managing Professional, ITIL 4 Master, ITIL v3 Expert or ITIL v3 Master. Everyone else reaches the ITIL® v5 Managing Professional designation through the individual modules.
Two: Managing Professional Transition – Product, Service, Experience (60 questions, 120 minutes) and ITIL Transformation (40 questions, 90 minutes). You need to pass both.
42 out of 60 in the Product, Service, Experience exam and 28 out of 40 in Transformation. The published figure is 70% for each.
Yes. They are scheduled separately and can be sat in any order.
Yes, both are open book, multiple choice.
English.
Yes. Training through an Accredited Training Organization or ITIL Official eLearning is mandatory, and exam results are not released without proof of completion.
Completing the Transition module and its exams gives existing ITIL 4 Masters the ITIL Master (Version 5) designation.
Sources. Every figure on this page comes from PeopleCert’s own published certification pages, checked in October 2026.
The Transition route cannot be self-studied: without proof of an accredited course your results are never released. eLearning is the package that satisfies the rule — the ITIL Official eLearning itself, with the official eBooks, both exam vouchers, the Learning Resource Kit and auto-marked sample papers. eLearning+ adds the Official Mock Exams and a free re-take. The Exam Bundle is for re-sits only.
See the packagesNot sure yet? Create a free account and try 10 free practice questions first: original questions with an explanation after every answer.
BITIL.COM is an ATO (Accredited Training Organization) and an AEO (Approved Examination Organization) of PeopleCert. ITIL® is a registered trade mark of PeopleCert.
