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APMG Foundation · Foundation level · 2 days

ISO/IEC 20000 Foundation — 2-day course

Two days with an instructor on ISO/IEC 20000-1:2018 and the Foundation exam (APMG) — sat at your premises at the end of the course, or later with an exam voucher.

Duration2 days
ForYour team
ExamOn site or voucher
from €640per participant · exam included · min. 4 · excl. VAT
Request a quote Try 10 free questions first

Tell us how many people, where, and which exam option you prefer. We reply with dates and a quote.

  • Instructor-led, two days
  • Exam at your premises, or exam voucher
  • Delivered by BITIL.COM, APMG-accredited for ISO/IEC 20000

Two ways to sit the exam

On site, at your premises

The exam is held at the end of the course, where the course takes place, so the team certifies together.

Exam voucher

Each participant receives a voucher and sits APMG Foundation online when ready.

What the two days cover

  1. Service management and the service management system (SMS)
  2. Structure and terminology of ISO/IEC 20000-1:2018
  3. Clauses 4–7: context, leadership, planning and support
  4. Clause 8: service portfolio, relationship and agreement
  5. Clause 8: supply and demand, design and transition, resolution and fulfilment, service assurance
  6. Clauses 9–10: performance evaluation and improvement
  7. Scope, certification audits and links with ITIL, ISO 9001 and ISO/IEC 27001
  8. Exam practice

The exam

APMG Foundation: 40 multiple-choice questions, 60 minutes, closed book, pass mark 65% (26/40).

How it is built: read the guide.

In short
  • 2 days, instructor-led
  • For your team, on agreed dates
  • Exam on site or by voucher
  • From €640 per participant, exam included

Before you enrol

Is it a public course?

No. It is run for your team, on dates agreed with you.

How is the exam taken?

Either on site at the end of the course, at your premises, or later with an exam voucher to sit it online. You choose when you ask for the quote.

How much does it cost?

From €640 per participant, exam included, with a minimum of four participants. Prices exclude VAT; ask for a quote for your group.

Is the course accredited?

Yes. BITIL.COM is an APMG-International Accredited Training Organization for ISO/IEC 20000 courses.

Plan the course for your team.

Write to exam@gotocertify.com or ask for a quote. Not sure yet? Try 10 free questions first, free with an account.

Request a quote

BITIL.COM is an ATO (Accredited Training Organization) of APMG-International for ISO/IEC 20000® & ISO/IEC 27001® courses.

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