Training, exams and certification
Training, exams and certification
Forty questions, ninety minutes, open book, twenty-eight to pass, in English — and from 12 November 2026 in eight more languages. It is the module built around a named model — the ITIL Transformation Model — and knowing that model’s layers, stages and steps is most of what the paper asks for.
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ITIL Transformation (Version 5) covers embedding, sustaining and optimising change across digital products and services. Every figure below is published by PeopleCert on the certification’s own page.
| Questions | 40, multiple choice |
|---|---|
| Duration | 90 minutes |
| Pass mark | 70% — 28 correct answers out of 40 |
| Materials | Open book |
| Prerequisites | Any ITIL 4 certification, or ITIL Foundation (Version 5), or ITIL Foundation Bridge (Version 5) |
| Accredited training | Mandatory. An Accredited Training Organization or ITIL Official eLearning |
| Languages | English; Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish from 12 November 2026 — nine languages, like the rest of the ITIL® v5 scheme |
Most ITIL® v5 modules examine a subject. Transformation examines a model, and that changes what studying looks like. PeopleCert describes the ITIL Transformation Model as layers, stages and steps running across four phases:
| Governance | Who decides, what is in scope, and how the transformation is held to account |
|---|---|
| Positioning | Where the organisation stands now and where the change is aimed |
| Execution | Getting the change to actually happen, across different scenarios |
| Learning | Measuring, evaluating and embedding what the transformation taught |
Where a subject can be understood in several ways, a model has one correct shape. That cuts both ways in an exam: questions on the model are unambiguous and therefore fully winnable, and they are unforgiving if you have the phases in the wrong order.
The exam also names three tools explicitly — value stream mapping, Objectives and Key Results, and the ITIL Maturity Model. Those are concrete, testable, and the easiest marks on the paper for anyone who has used them in anger.
Areas three and four are the spine. Area nine is the newest and introduces a second named model, the ITIL AI Capability Model — do not leave it to the last evening on the assumption that it is a footnote.
Accredited training is part of the certification, not a recommendation. Transformation requires an Accredited Training Organization or ITIL Official eLearning, and PeopleCert states that exam results will not be released without proof of completion.
ITIL Foundation (Version 5) is the only exam in the scheme you may prepare for alone. Above it the course is a gate on the result: the paper can be sat, but the score is held until proof of completion reaches PeopleCert.
An open-book paper on a named model is an odd combination. The model is exactly the thing you could look up — and looking it up mid-question is exactly what the ninety-minute clock cannot afford.
Draw the model from memory before you look at it. Four phases, then layers, stages, steps. Repeat until the drawing is boring.
Keep the two models apart. The ITIL Transformation Model and the ITIL AI Capability Model both appear, and confusing them is a cheap way to lose marks.
Rehearse in the language you will sit. Until 12 November 2026 the paper is English only; from that date it is also offered in Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish. Choose the language when you book and rehearse in it, whatever language your course was delivered in.
Rehearse at 135 seconds a question. Ninety minutes across forty questions; twelve wrong answers is the whole margin.
English today. From 12 November 2026 it is also offered in Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish — the same nine languages as Foundation, Service, Product, Experience, Strategy and AI Governance.
Yes. Accredited training or ITIL Official eLearning is mandatory, and the result is not released without proof of completion.
Twenty-eight correct answers out of forty. The published figure is 70%.
Any ITIL 4 certification, or ITIL Foundation (Version 5), or ITIL Foundation Bridge (Version 5).
Yes, ninety minutes, open book. Only Foundation and Foundation Bridge are closed book.
It is not published as harder — every module above Foundation shares the same 70% threshold and the same forty questions in ninety minutes. It is the most memorisation-heavy, because two named models sit inside the syllabus.
Sources. Every figure on this page comes from PeopleCert’s own published certification pages, checked in September 2026.
Transformation cannot be self-studied: without proof of an accredited course your result is never released. That rules out the self-study Exam Bundle here. eLearning is the package that satisfies the rule — the accredited course itself, alongside the official eBook, the exam voucher, a learning resource kit and auto-marked sample papers. It is on sale here, with eLearning+ adding the Official Mock Exam and a free re-take.
See the packagesNot sure yet? Create a free account and try 10 free practice questions first: original questions with an explanation after every answer.
BITIL.COM is an ATO (Accredited Training Organization) and an AEO (Approved Examination Organization) of PeopleCert. ITIL® is a registered trade mark of PeopleCert.
