Training, exams and certification
Training, exams and certification
Embed, sustain and optimise change across products and services, balancing governance, execution and continual learning to build organisational resilience.
Official PeopleCert packages. Every one includes the exam voucher, the official eBook and the Learning Resource Kit. Pay online now; your vouchers and access details are emailed within 48 working hours.
Exam Bundle (€795) is for re-sits only: this module requires official training.
For exam re-sits only. Training through an accredited partner or ITIL Official eLearning is required first.
For self-paced learners seeking an interactive experience to guide exam preparation.
For self-paced learners seeking a comprehensive experience to build exam confidence.
Prices in euro, VAT excluded.
| Exam Bundle | eLearning | eLearning+ | |
|---|---|---|---|
| Official eBook | ✓ | ✓ | ✓ |
| Exam voucher | ✓ | ✓ | ✓ |
| Learning Resource Kit | ✓ | ✓ | ✓ |
| Interactive eLearning | – | ✓ | ✓ |
| Auto-marked sample papers | – | ✓ | ✓ |
| Free exam re-take | – | – | ✓ |
| Official Mock Exam | – | – | ✓ |
| Price, excl. VAT | €795 | €1,627 | €1,884 |
The official ITIL publication for this module — your preparation resource now and your reference at work afterwards. — Exam Bundle, eLearning, eLearning+.
Your Transformation exam with PeopleCert: 40 multiple-choice questions in 90 minutes, open book. — Exam Bundle, eLearning, eLearning+.
Official training materials: a detailed Learner Workbook and a Quick Reference Guide, for the exam and for later. — Exam Bundle, eLearning, eLearning+.
10–12 hours of self-paced, bite-sized modules with exercises, quizzes, scenario-based case studies, progress tracking and an embedded glossary. Works on any device. — eLearning, eLearning+.
Practice papers in the exam format, marked automatically, so you know where you stand before you book. — eLearning, eLearning+.
If the first attempt does not go your way, a second exam at no extra cost. — eLearning+.
An official PeopleCert mock exam, sat under exam conditions before the real one. — eLearning+.
Prerequisite: Any ITIL 4 certification, ITIL Foundation (Version 5) or ITIL Foundation Bridge (Version 5).
Training is mandatory: training through an Accredited Training Organization or ITIL Official eLearning. PeopleCert states that exam results will not be released without proof of completion.
That is why the Exam Bundle is sold for re-sits only. For a first attempt, choose eLearning or eLearning+: the ITIL Official eLearning they include satisfies the training requirement.
How this exam is built, question by question: read the guide.
Besides the eLearning packages, ITIL® Transformation (Version 5) is also available as an instructor-led course for groups from your company, on dates agreed with you, in two formats:
The trainer comes to you. We have delivered courses in Italy (Milan, Rome), Switzerland (Lugano, Zurich), France (Paris), Belgium (Brussels, Antwerp), the Netherlands (Amsterdam), Germany (Düsseldorf, Frankfurt, Hamburg, Munich), Austria (Vienna) and Spain (Madrid, Barcelona). Other cities on request.
Live online with the trainer, during Central European working hours (CET): same syllabus, no travel, and participants can join from different offices.
Language. Courses run in English, Italian, French or German. The exam language is set by the certification body, not by the course. Dates and quotes: exam@gotocertify.com.
Yes. Every package includes the exam voucher for ITIL Transformation (Version 5).
For a first attempt, eLearning or eLearning+ — the official eLearning is what satisfies the mandatory training. eLearning+ adds the official mock exam and a free re-take. The Exam Bundle is only for re-sits.
Two things the others do not have: the Official Mock Exam and a free exam re-take.
English today. From 12 November 2026 also Chinese, French, German, Italian, Japanese, Polish, Portuguese (Brazil) and Spanish — nine languages in total.
Only to re-sit the exam after completing accredited training or ITIL Official eLearning. Without proof of training, PeopleCert does not release the result.
Three years. To keep it current you log 60 CPD points through PeopleCert Plus membership, or pass another exam from the same product suite before your renewal date.
Yes. Write to exam@gotocertify.com and we will set up the packages for your group.
From €1,627, exam voucher included. Not sure yet? Try 10 free questions first, free with an account. Questions? Write to exam@gotocertify.com.
BITIL.COM is an ATO (Accredited Training Organization) and an AEO (Approved Examination Organization) of PeopleCert. ITIL® is a registered trade mark of PeopleCert. Package contents and exam facts from PeopleCert’s published pages, checked in September 2026.
