Training, exams and certification
Training, exams and certification
Booking a PeopleCert exam takes about 15 minutes: sign in to your PeopleCert account, redeem the voucher code, complete your profile exactly as on your photo ID, then pick date and time in the scheduler. The voucher is valid for 12 months from issue, and you can reschedule free of charge up to 48 hours before the exam.
Reviewed by GoToCertify’s Subject Matter Expert
Keep your voucher code and the photo ID you will show on exam day at hand.
| 1. Sign in or create your account | Go to PeopleCert candidate registration. Sign in if you already have a PeopleCert account; otherwise create one and wait for the welcome email. |
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| 2. Redeem your voucher | Enter the voucher code in the field at the top of the Overview page and confirm the exam language. For ITIL and PRINCE2 exams this also unlocks the official eBook. You do not have to choose a date yet. |
| 3. Complete your profile | First and last name exactly as on the government-issued photo ID you will show the proctor, character by character. Add your mobile number with the country code. Personal details can only be changed before your first exam registration. |
| 4. Schedule the exam | In the Exams section of Overview, open the scheduler and choose the proctor’s language, the date and the time. A confirmation email follows. |
| Validity | 12 months from the date of issue: book and sit the exam within that period. The expiry date is in your PeopleCert account, under Overview › My exams. |
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| Extension | A paid extension adds 6 months. The voucher must still be active: if you bought it through GoToCertify, send us the request at least two business days before it expires. |
| Expired voucher | It cannot be extended or refunded: you need a new voucher. |
| Take2 | Optional. Whether your voucher includes a resit depends on how and under which conditions it was issued: check your order before you book. Take2 can be added before the exam, never after a fail. → |
| 48 hours or more before | Reschedule free of charge. |
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| Between 48 and 4 hours before | An administrative fee applies. |
| Less than 4 hours before | A higher fee applies. |
| Bought through GoToCertify? | For extensions, cancellations or anything about your voucher, write to us at exam@gotocertify.com rather than to PeopleCert. |
| Your computer | Check that the computer, network and room you will use pass the compatibility check. It is mandatory at least 24 hours before the exam. |
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| Two languages | The exam language is confirmed when you redeem the voucher; the proctor’s language is chosen in the scheduler. |
| A safety margin | Do not book in the last days of the voucher: if something goes wrong, you still want time to reschedule. |
No. Redeeming and scheduling are separate steps: you can schedule later, as long as the voucher is valid.
Only before your first exam registration. A name that does not match your ID means the session is closed without a refund.
12 months from issue. While it is still active, a paid extension adds 6 months.
Yes. It is free up to 48 hours before; between 48 and 4 hours a fee applies, and a higher one after that.
Us, at exam@gotocertify.com, for extensions, cancellations and any question about your voucher.
BITIL.COM is an ATO, AEO and Bronze Partner of PeopleCert, an ATO of APMG-International for ISO/IEC 20000, ISO/IEC 27001, AgilePM, PM², Scrum and DTMethod, and a Silver Partner of PECB and of The Open Group.
